Have a question? Reach out via the form below and our team will be in touch!
Frequently Asked Questions:
Do you have size charts?
We use a general size chart that is representative of each design. Simply take your measurements and find your best fit. We are happy to help you determine your size on a specific piece. Reach out to our customer service team at email@example.com. View our General Size Chart on our product pages.
Are sale items final sale?
All sale items are final sale. This does not apply to full price products that were placed using a discount code or promotion. You may review our return policy here: linked Not sure if your order qualifies for return? Email us at firstname.lastname@example.org
What is your returns process?
You may return your full priced items within 14 days of receipt of shipment for store credit or exchange. All sale items are final sale. To start your return complete the form on our returns portal here: Once we review and approve your request you will receive instructions on sending your products back to us. Additional questions? We are happy to help. Email email@example.com
Are the handbags produced using real or vegan leather?
BYTAVI handbags are produced using black or brown vegan leather. Each handbag is lined with remnant cotton canvas fabrics that vary in print.
Are you fair trade certified?
BYTAVI is a certified project through the Artisans Association of Cambodia, who is a part of the world fair trade organization. AAC visited the BYTAVI workshop, inspected our processes and approved us to meet internationally recognized fair trade standards.
Where is the Jewelry made?
We are a retail partner of Sela Designs. 100% of Sela Designs jewelry is donated to organizations who are caring for orphans, fighting human trafficking and creating living wage jobs. Sela Designs jewelry is handmade in their Wisconsin studio and through partnerships with Artisan Groups.
Do you have a loyalty / rewards program?
Yes! Create a customer account on our website to start earning rewards from your purchases. With each purchase you will receive points towards free shipping coupons, and order discounts. Register your account here: https://bytavi.com/account/register
Do you ship internationally?
At this time we do not offer shipping outside of the US.